8 Common IT Outsourcing Errors and How to Avoid Them

common IT outsourcing errors

Businesses rely on tech tools now more than ever. You need to be connected to the world if you want to maximize your chance of success, and an excellent IT infrastructure will give that to you.

Unfortunately, getting the proper setup is easier said than done. That’s why the market for IT services grew to more than $244 million in 2022.

Your IT department plays a critical role in your company’s success, so you need qualified professionals when outsourcing for IT support. Check out the guide below to discover eight common IT outsourcing errors.

1. Not Looking for Support Hours

It’s not enough to have IT support when you can’t call someone when you need help. Unfortunately, some IT providers don’t serve their customers at all hours. They only keep people around during business hours and won’t solve after-hour issues until the next business day.

You can’t afford for this to happen when you have people who do their work at home or in the evening. Your team won’t be able to do their jobs if your IT team doesn’t have people who work every shift. Make sure the company you hire has the resources to provide support during all the hours your team works.

2. Ignoring Security Services

Security services are critical for every company. Every device you take online is a risk to your company. A hacker can infiltrate your systems and compromise sensitive information if you don’t have protections in place.

It’s a mistake to work with a company that doesn’t offer these services. An experienced IT company should take improving online security seriously and provide resources for all its customers to make it happen. Ask to see what security services are included with your IT plan and how your IT company will help you bring your security systems up to date.

3. Skipping Backups

Data backups are critical for any IT infrastructure. Even if you have security to protect your files, you can still experience hardware and software failures that result in data loss.

An IT company can give you the help you need to protect your company against data loss. See what services and technical expertise a company offers and learn how quickly you can use those tools to restore lost information.

4. Not Getting the Right Services

There are many fields in the IT industry. You can only go so far by getting basic troubleshooting help with your computer systems. From VoIP services to networking help, countless IT experts are needed for those systems.

Unfortunately, some businesses don’t do enough research into the type of help they need. All they get is basic troubleshooting support, which means they have issues getting the support they need for other IT services. Learn more about your business needs and ensure the company you hire has the resources to meet your IT requirements.

5. Ignoring Vendor Specialists

The chances are that you already use some hardware and software in your business. You probably use specific vendors since that’s what you’re used to. That can play a role in the level of support you receive from IT specialists.

Many IT companies specialize in support for specific vendors. They get certified on hardware and software to learn what they need to offer the best support. If you have specific computer companies you work with, try finding managed services companies qualified to work with your vendors.

6. Working With Bad Communicators

Excellent communication is a must for an IT support company. You need to be there when your clients call to be able to resolve their issues quickly. However, that doesn’t mean every IT company works that way.

Some companies offer a terrible customer experience and won’t get back to you when you have problems quickly. Ask your IT options what their turnaround time is on issues to get a better idea of what to expect.

It also pays to work with a company that communicates on your terms. Will you be able to call your support representatives when you have issues, or will you need to wait for a response to a support ticket or email?

7. Picking the Wrong Outsourcing Models

You can use a few outsourcing models for IT services, and each has pros and cons. However, not every model will be enough to meet your needs.

The hourly model is great if you need basic support and don’t want long-term commitments. You only pay for the service you use, so you won’t pay a huge amount unless you need a lot of help.

You can also spend more money on a retainer. This is great if you have ongoing needs and want guaranteed support hours from a company.

8. Not Considering Industry Experience

Your IT needs will change based on your industry. Take companies in healthcare and finance, for instance. You deal with sensitive data, so the government requires more of you to take care of your infrastructure.

Try to gain a better understanding of your industry’s IT requirements. You should only work with companies that have that experience and can help you follow the rules.

Avoid the Common IT Outsourcing Errors

Hiring an expert to handle your common IT issues doesn’t mean you’ll find someone that can handle the job. You need to put as much effort into finding qualified help as you would when hiring an employee in-house.

The good news is that there are several common IT outsourcing errors you can learn before your search to make your job easier. Keep the mistakes above in mind to find qualified help and start enjoying the benefits of IT outsourcing.

Do you want to learn more tips that will help you integrate tech tools into your business workflow? Check out the latest IT tips on the blog.

Jenny Wilson

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